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Genteal Lubricant Eye Gel, Severe – 10 G

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Genteal Gel Severe is formulated to provide extra-strength relief with a lubrication system that works in separate layers of the eye for extended relief from irritated dry eyes. Genteal Gel is unique from other brands since it uses GenAqua, which eliminates preservatives from the eye, creating a natural environment for comfort. Severe is ideal for strong symptoms, and creates little irritation due to the preservative free environment.

Vendor Information

Product Location

1000 1st Avenue, New York, NY 10022, USA

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 7 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@vianear.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and mail your return or bring it in person to the following address:

Vendor Business Name

Attn: Returns

RMA #:

Vendor Address (can be found on vendor page or by clicking on vendor name on a product page)

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. Return shipping charges might be paid or reimbursed by us case basis.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 business days from the receipt of your item to process your return. Refunds may take 5-7 business days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged: opened bags or open cans

For defective or damaged products and inaccurate website description or if the wrong item was sent, please contact us at the customer service number below or email us at support@vianear.com to arrange a refund or exchange.

Customer service phone number: 415-937-0433

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